Understanding Customer Sentiment

What is Customer Sentiment?

Customer sentiment refers to the emotions, opinions, and attitudes that customers express in their reviews and feedback. At Relyvo, we analyze this data to help businesses and users understand how they are perceived by others.

How Relyvo Measures Sentiment

• Star ratings and review tone analysis.
• Keyword detection (e.g., “slow”, “helpful”, “excellent”).
• Positive vs. negative ratio tracking.
• Real-time trends based on review frequency.

Why Customer Sentiment Matters

Tracking sentiment gives you insights into customer experience, helping you:

• Identify strengths and weaknesses in your service.
• Adapt your messaging and support strategies.
• Improve retention and trust with transparent communication.